Contact Us

We keep our contact process simple. You reach out, we read your message, and we reply with a real answer. We do not use automated response systems or route inquiries through multiple layers. The same team that inspects our artificial flowers handles customer messages, so we can answer questions about materials, shipping, and product care without guessing or checking with another department.

What to include in your email

To help us resolve your inquiry as quickly as possible, please include the following information in your message:

• Your order number (if applicable)
• The product name or SKU you are asking about
• A clear description of your question or issue
• Photos of any damaged or defective items (for returns or replacements)

For order status and tracking updates, we recommend using the Track Order page first. That page pulls live carrier data and often provides the most current information. If the tracking page does not answer your question, send us an email and we will follow up with the carrier directly.

Order issues and returns

If you need to start a return, request a replacement, or report a damaged shipment, refer to our Return & Refund Policy before emailing. That page covers the process for defective items, wrong items, and change-of-mind returns. If your situation matches one of those categories, mention it in your email and we will send the necessary return label or replacement confirmation.

For items damaged during shipping, we do not require you to return the product. Instead, we ask for photos of the damage and the packaging, so we can file a claim with the carrier. Once we receive the photos, we ship a replacement at no cost to you. This approach avoids unnecessary shipping and gets a usable product to you faster.

Product questions and material details

We know that artificial flowers vary widely in quality, and we encourage customers to ask questions before ordering. If you want to know the exact dimensions of a stem, the type of wire used in the core, or the best way to clean a specific arrangement, send us an email. We have detailed records of every product we sell and can provide measurements, material breakdowns, and care instructions beyond what is listed on the product page.

For bulk or wholesale inquiries, include the quantity you are considering and the delivery address. We will respond with a custom quote and estimated lead time. We do not publish wholesale pricing because each order has different requirements, and we prefer to tailor the terms to the specific need.

Privacy and data handling

When you contact us, we only collect the information you provide in your email: your name, email address, and order details if included. We do not add you to any marketing list unless you explicitly request to be added. Your email is not shared with third parties. Our Privacy Policy covers this in more detail.

If you prefer not to use email, we also respond to inquiries sent through the contact form on our Contact Us page. That form sends the same information to the same inbox, so there is no difference in response time or quality.

What not to expect

We do not offer phone support at this time. We have found that email allows us to provide detailed, accurate answers with documentation (photos, links, tracking numbers) attached directly to the conversation. It also gives us a written record of every interaction, which helps us maintain consistency and avoid miscommunication.

We do not use live chat or chatbots. Automated responses are not effective for the types of questions we receive, and we prefer to invest our time in thoughtful replies rather than maintaining a chat interface that rarely resolves complex issues.

Returning a product

If you need to return a product, email us with your order number and the reason for the return. We will send a prepaid return label for defective or mis-shipped items. For change-of-mind returns, the return shipping cost is $5.99, which is deducted from your refund. The address for returns is provided in the return authorization email — please do not send items back without first receiving that authorization, as we cannot process unannounced returns.

Our Terms and Conditions cover additional legal details, but the practical summary is that we aim to resolve every issue with as few steps as possible. If we made a mistake, we fix it. If the product did not meet your expectations, we accept the return and process the refund quickly.